OnRequest · Your 24/7 digital clerk

The front door of government.

The front door of government.

The front door of government.

OnRequest layers over the website you already have. Residents ask in plain language, get sourced answers in seconds, fill out forms in the chat, and track every request to resolution. No rebuild, no phone tree, no line at the counter.

OnRequest layers over the website you already have. Residents ask in plain language, get sourced answers in seconds, fill out forms in the chat, and track every request to resolution. No rebuild, no phone tree, no line at the counter.

OnRequest layers over the website you already have. Residents ask in plain language, get sourced answers in seconds, fill out forms in the chat, and track every request to resolution. No rebuild, no phone tree, no line at the counter.

Book a 20-minute demo

See how it works

riversideca.gov/planning
City of Riverside
Residents
Visitors
Businesses
Government
How Do I
Search…
Welcome to City of Riverside
Services, permits, meetings and news for residents.
Planning
Community Development
Rent Control
Permits & Licenses
Public Works
Planning, Community & Economic Development
OnRequest Assistant
Online
English

1 day

1 day

1 day

Implementation

Once final approvals are received

∞

∞

∞

Documents

Searchable instantly, no limit

WCAG

WCAG

WCAG

2.1 AA accessible

Screen readers, keyboard and contrast

15+

15+

15+

Languages

Spanish, Mandarin, Arabic and more

No more outdated processes

Phone trees and hold music

The same ten questions, by hand

Answers buried in PDFs

Counters that close at 5:00

What OnRequest does

Everything a clerk does at the counter, on every page of your site.

Everything a clerk does at the counter, on every page of your site.

Everything a clerk does at the counter, on every page of your site.

Plain-language answers

Residents ask about any page of your site in a conversational format. Typos and follow-up questions are handled.

Grounded, with sources

Answers only come from content you’ve approved, with a link to where it came from. If it isn’t on your site, it can’t answer.

15+ languages & accessibility

English plus Spanish, French, Portuguese, Russian, Mandarin and Arabic, with WCAG 2.1 AA accessibility throughout.

Lightning-fast forms

Permits, licenses and surveys can be located, filled out, submitted and tracked without ever leaving the chat.

Easy to control

A non-technical console for review, approval and versioning. Curated answers outrank crawled pages, every time.

Analytics & blindspots

Top topics, live trends and the questions your website couldn’t answer, flagged before they become complaints.

How it works

From first question to resolved request.

From first question to resolved request.

From first question to resolved request.

One connected workflow, built around the systems and the people you already have.

One connected workflow, built around the systems and the people you already have.

One connected workflow, built around the systems and the people you already have.

01

Index

We index your entire website. You don’t rebuild anything.

We index your entire website. You don’t rebuild anything.

We index your entire website. You don’t rebuild anything.

Most county and municipal websites are years old and locked into long-standing contracts. OnRequest reads every page, agenda, ordinance, form and PDF you already publish and turns it into a searchable knowledge base. Implementation usually takes under two weeks and can be done in days.

Most county and municipal websites are years old and locked into long-standing contracts. OnRequest reads every page, agenda, ordinance, form and PDF you already publish and turns it into a searchable knowledge base. Implementation usually takes under two weeks and can be done in days.

Nothing to migrate. Your CMS, hosting and vendors stay put

Re-indexes automatically as your site changes

Multilingual and accessible from day one

Council agendas
PDF · 214 files
Zoning ordinance
Web page · 38 sections
Permit & license forms
Forms · 52
Trash & recycling
Web page
Meeting minutes
PDF · 640 files
Department directory
Web page · 19
0
pages indexed
Indexing your site…
Plain-language answers
with the source linked
In their own language
Spanish, Mandarin, Arabic, more
Fast, accessible search
WCAG 2.1 AA throughout
Your existing website
What residents get
Application workspace
Dog License Application
Step 1 of 2 · Details0%
Owner & pet details
Applicant name required
Address required
Dog’s name required
Breed required
Rabies certificate required
Choose filePDF, PNG or JPEG up to 5 MB
Form assistant
Here while you apply
Ask me anything about this form: required documents, fees, or what a question means.
Ask about this form…
Built from
Your official form
Same fields, same PDF output. Nothing changes for staff.
~3 min
Time to complete
vs. a trip to the counter

02

Ask & apply

“I need a dog license” becomes a finished application.

“I need a dog license” becomes a finished application.

“I need a dog license” becomes a finished application.

Say what you need and the right form appears in the chat, built from your official document. OnRequest automatically pulls the correct form, checks required fields and attachments, and answers any questions along the way.

Say what you need and the right form appears in the chat, built from your official document. OnRequest automatically pulls the correct form, checks required fields and attachments, and answers any questions along the way.

Built from your existing forms, with the same fields and output

Autofill, file uploads and conditional questions

Instant staff receipt and a copy for the resident

03

Route

Plugs into the workflows you already run.

Plugs into the workflows you already run.

Plugs into the workflows you already run.

Submissions go wherever your team works today: your records management system, a department inbox, an API into your CRM, or the built-in OnGov staff inbox. OnRequest standardizes every document, keeps it digital, and flags anything that looks different for a person to review.

Submissions go wherever your team works today: your records management system, a department inbox, an API into your CRM, or the built-in OnGov staff inbox. OnRequest standardizes every document, keeps it digital, and flags anything that looks different for a person to review.

Staff keep every decision. OnRequest only routes and flags

Standardized, digital documents every time

Works with email, APIs and enterprise records systems

Resident submits
Dog License
MM. Alvarez · via chat
Chat, full-page search, or a link on your site
OnRequest
Validates, standardizes, routes
Records system
Already in place
Integration
Department inbox
clerk@city.gov
Email
Your API or CRM
Webhook or JSON
API
OnGov staff inbox
Review, assign, flag
Built in
Your existing workflows
Certificate of Zoning Compliance
Case ZC-2041 · 78 Bayard St · Alex R.
Submitted
Status timeline
Submitted
Sep 22, 9:41 AM · via chat
Under review
Pending
Needs one document
Pending
Approved
Pending
Messages
Application received. Staff will review within 10 business days.
Reply to Planning…

04

Track

Every request tracked. Every back-and-forth handled.

Every request tracked. Every back-and-forth handled.

Every request tracked. Every back-and-forth handled.

Residents check status any time, in the same chat, without calling. When staff need one more document or have a question, the conversation happens in a ticket both sides can see, and the approval, receipt or PDF lands right where it started.

Residents check status any time, in the same chat, without calling. When staff need one more document or have a question, the conversation happens in a ticket both sides can see, and the approval, receipt or PDF lands right where it started.

Status updates by chat, email or SMS

One ticket per request, visible to staff and resident

Nothing falls through the cracks between departments

Chat AnalyticsLive
Total Conversations
0
↑ 12.5% vs last period
Unique Users
0
↑ 5.7% vs last period
Conversation Volume
Top Topics
Permit Applications482
Tax Inquiries371
Utility Billing298
Code Violations215
Public Records189
Zoning Questions164
Event Permits132
Parking97
Chat AnalyticsLive
Total Conversations
0
↑ 12.5% vs last period
Unique Users
0
↑ 5.7% vs last period
Conversation Volume
Top Topics
Permit Applications482
Tax Inquiries371
Utility Billing298
Code Violations215
Public Records189
Zoning Questions164
Event Permits132
Parking97

05

Learn

Turn conversations into policy.

Turn conversations into policy.

Turn conversations into policy.

Search has replaced the phone call, and today your website gives you no data on it. OnRequest shows what residents are actually asking, what they can’t find, and what your community cares about most, so you can fix gaps before they become complaints.

Search has replaced the phone call, and today your website gives you no data on it. OnRequest shows what residents are actually asking, what they can’t find, and what your community cares about most, so you can fix gaps before they become complaints.

Blindspot flagged

“pickleball courts”

50 residents asked. The site had no page for it.

Flagged same day · page drafted

Trending this week

“dog-friendly parks”

212 residents asked where to go. Every one got an answer on a map, sourced from Parks & Rec.

Answered instantly · zero calls

Deploy your way

A chat widget, full-site search, or one page for everything.

A chat widget, full-site search, or one page for everything.

A chat widget, full-site search, or one page for everything.

Start with the chat on every page and add the rest when you’re ready. Buttons, quick actions and branding are yours to configure.

Start with the chat on every page and add the rest when you’re ready. Buttons, quick actions and branding are yours to configure.

Start with the chat on every page and add the rest when you’re ready. Buttons, quick actions and branding are yours to configure.

Chat on every page

One line of code adds the assistant to the site you already have. Residents ask, apply and track without leaving the page they’re on.

Natural-language site search

Replace a dated search bar with plain-language search across every page, PDF, agenda and ordinance.

One submissions page

A dedicated page where residents find, fill out and track every form your county offers, with help built in.

Beyond the chatbot

One page for every constituent interaction.

One page for every constituent interaction.

One page for every constituent interaction.

The same knowledge base that powers the chat can run an entire services page: residents ask in their own words, apply, pay, report and track, all in one place on your existing website. Staff see every request in the same inbox they already use.

The same knowledge base that powers the chat can run an entire services page: residents ask in their own words, apply, pay, report and track, all in one place on your existing website. Staff see every request in the same inbox they already use.

The same knowledge base that powers the chat can run an entire services page: residents ask in their own words, apply, pay, report and track, all in one place on your existing website. Staff see every request in the same inbox they already use.

fairviewcounty.gov/services
Fairview County
Services
Pay
Report
Meetings
Departments
English
How can we help you today?
Ask in your own words. Apply, pay, report or track without hunting through menus.
Ask
Popular services
All 140 services →
Apply for a permit
Building, zoning, events
Pay a bill
Water, taxes, fines
Report an issue
Roads, lights, trash
Request records
Public records & FOIA
Book a facility
Parks, rooms, fields
Meetings & agendas
Council, boards, minutes
2,184
questions answered this month
86%
resolved without a call
9:41 AM
average first response · 24/7
Track a request
Enter a receipt ID, or the email you applied with.
Receipt ID or email
Look up
Your recent requests
Certificate of Zoning ComplianceUnder review
Special Event PermitApproved
Records RequestNeeds one document
Search, forms, payments and case tracking on this page are powered by OnRequest · the same knowledge base as the chat

Ask anything

Natural-language search across every page, form, agenda and PDF.

Every form in one place

Permits, licenses, payments and reports, built from your official documents.

Track by receipt or email

Residents look up status and message staff without calling.

One source of truth

The chat, the search bar and this page all answer from the same approved content.

Built for government

Built for how government actually works.

Built for how government actually works.

Built for how government actually works.

Staff keep every decision

OnRequest routes, flags and standardizes. People approve, deny and decide, exactly as they do today.

Zero log AI

No chat transcripts are kept unless you turn retention on. Answers come only from approved content, encrypted in transit and at rest.

No rebuild required

One line of code on your site is all it takes. Your CMS, hosting and vendors stay put.

Scales with you

One department, a whole city website, or six court divisions. Same platform, same controls.

See it on your site

Want to see OnRequest answer your residents’ real questions?

Want to see OnRequest answer your residents’ real questions?

Want to see OnRequest answer your residents’ real questions?

We’ll show you how your website can work better for your residents.

We’ll show you how your website can work better for your residents.

We’ll show you how your website can work better for your residents.

Book a 20-minute demo

Run Government Smarter, Not Harder.

Book a demo to see how OnGov helps governments cut delays, reduce paperwork, and deliver better service to residents.

Book a Demo

Run Government Smarter, Not Harder.

Book a demo to see how OnGov helps governments cut delays, reduce paperwork, and deliver better service to residents.

Book a Demo

Run Government Smarter, Not Harder.

Book a demo to see how OnGov helps governments cut delays, reduce paperwork, and deliver better service to residents.

Book a Demo