Terms & Conditions
Effective Date: January 1, 2026
Last Updated: July 27, 2026 at 11:00 AM
These Terms and Conditions (“Terms”) govern access to and use of the OnGov platform, the ongov.ai website, and related services (the “Services”), operated by 2Vita, Inc., a Delaware corporation (“2Vita,” “OnGov,” “we,” “us,” or “our”).
By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of a government agency or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization as well as to you individually.
1. Relationship to Signed Agreements
Most OnGov deployments are governed by a separately executed written agreement between 2Vita and a government agency or other customer (a “Customer Agreement”), which may include a master services agreement, purchase order, statement of work, data processing addendum, or terms required by the customer’s own procurement rules.
If a Customer Agreement exists, it controls. These Terms apply only to the extent they do not conflict with it, and are superseded on any point the Customer Agreement addresses. The order of precedence is: (1) the Customer Agreement and its exhibits, (2) any applicable order form, (3) these Terms.
Where no Customer Agreement is in place — for example, for website visitors, individual users, or evaluation access — these Terms govern in full.
2. Definitions
“Customer” means the government agency or organization that has subscribed to the Services.
“Customer Data” means all content, records, documents, applications, correspondence, and other data submitted to or generated in the Services by or on behalf of a Customer, including data submitted by residents through a Customer’s portal.
“Authorized User” means an individual authorized by a Customer to access the Services under the Customer’s account.
“Resident User” means a member of the public who uses a Customer’s public-facing OnGov portal to submit an application, request, or document to that Customer.
3. The Services
OnGov is a government operations platform. Depending on the modules a Customer subscribes to, it may provide document and records management, permit and license workflows, grant and application intake, AI-assisted search, summarization and drafting, task and workflow management, scheduling, communications tools, analytics and dashboards, role-based access control, and audit logging.
We may add, modify, or discontinue features. We will not materially reduce the core functionality of a Customer’s subscribed modules during a paid term without notice.
4. Accounts and Eligibility
You must be at least 18 years old to create an account.
You must provide accurate and complete registration information and keep it current.
You are responsible for safeguarding your credentials and for all activity under your account.
Credentials may not be shared. Each Authorized User must have a distinct account.
You must notify us promptly at privacy@ongov.ai of any suspected unauthorized access.
Roles. The Services support tiered permission levels — typically SuperAdmin (platform administration), Owner (full control of a Customer’s organization), Admin (administrative privileges within an organization), and Staff (standard access). The Customer is responsible for assigning roles appropriately and for reviewing them as personnel change.
Resident Users. A Resident User’s submission is made to the government agency operating the portal, not to 2Vita. The agency is responsible for the content of its forms, for the lawfulness of what it collects, and for how it handles submissions.
5. Acceptable Use
You may use the Services for legitimate government, organizational, and constituent-service purposes.
You may not:
Upload malware, viruses, or other harmful code
Attempt to access another organization’s data, or any account you are not authorized to use
Probe, scan, or test the vulnerability of the Services without our prior written authorization
Reverse engineer, decompile, or attempt to derive source code, except to the extent that restriction is unenforceable under applicable law
Interfere with, overload, or disrupt the Services or their infrastructure
Use the Services to violate any law, or to harass, defame, or infringe the rights of others
Resell, sublicense, or provide the Services to third parties except as expressly permitted
Use the Services or their output to develop a competing product
Circumvent usage limits, access controls, or security features
We may suspend access, in whole or in part, where we reasonably believe continued access poses a security risk, threatens the integrity of the Services, or violates this Section. Where practicable we will provide notice and an opportunity to cure first.
6. Customer Data
Ownership. As between the parties, the Customer owns all right, title, and interest in its Customer Data. We claim no ownership in it. Where Customer Data consists of government records, it remains the property and the responsibility of the government agency, including for purposes of records retention and public-records law.
License to us. The Customer grants 2Vita a limited, non-exclusive, worldwide license to host, store, copy, transmit, display, index, and process Customer Data solely as necessary to: provide and support the Services; perform AI analysis, search, and related functions the Customer has enabled; maintain security and prevent abuse; and comply with law. This license terminates when the Customer Data is deleted, except for copies retained in backups until they expire in the ordinary course.
Customer responsibilities. The Customer is responsible for the accuracy and lawfulness of its Customer Data, for obtaining any consents or notices required to collect it, for configuring access permissions appropriately, and for meeting its own retention obligations.
Scope and visibility. Content designated as organization-scope may be visible to other Authorized Users of the same organization according to their roles. Content designated as personal-scope remains restricted to the originating account. The Customer is responsible for choosing the right scope.
Aggregated data. We may generate and use aggregated, de-identified statistical data derived from use of the Services (such as feature-usage rates and performance metrics) to operate, secure, and improve the Services. Such data will not identify any Customer, Authorized User, Resident User, or the contents of any record, and will not be published in a form that could reasonably be used to re-identify anyone.
7. Our Intellectual Property
The Services, including all software, models, interfaces, designs, documentation, and the OnGov and 2Vita names and logos, are owned by 2Vita and its licensors and are protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term, and nothing more. All rights not expressly granted are reserved.
Feedback. If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you. Feedback is voluntary, and you should not include confidential information in it.
Open source. The Services incorporate open source software. Applicable notices and license terms are published at ongov.ai/open-source-attributions. Nothing in these Terms restricts your rights under those licenses.
8. AI Features and Disclaimers
The Services use artificial intelligence to summarize documents, answer questions, surface relevant records, recommend routing and next steps, and assist with drafting.
AI output is not a decision. Output is generated automatically and may be inaccurate, incomplete, or out of date. It does not constitute legal, financial, engineering, or professional advice.
Human review is required. You are responsible for reviewing and verifying AI-generated content before relying on it, and in particular before issuing any permit, approval, denial, determination, notice, or other official government action. Governmental decisions remain the responsibility of the agency and its personnel. We disclaim liability for any decision made in reliance on AI output without human review.
Training. We do not use Customer Data to train foundation models, and our AI providers are contractually configured not to use it for training.
9. Availability and Support
We use commercially reasonable efforts to keep the Services available and to perform maintenance during low-impact windows with advance notice where practicable. Emergency maintenance may occur without notice. Any binding uptime commitment, service-level target, or service-credit remedy applies only if it is set out in a Customer Agreement or a written service level agreement.
Support is provided during business hours through the channels described in the applicable Customer Agreement or in our published documentation. Onboarding, training materials, and documentation are made available to Customers.
10. Fees
Fees, invoicing, payment terms, and renewal terms are governed by the applicable Customer Agreement or order form. Unless that agreement says otherwise, fees are non-refundable except as expressly provided, and taxes are the Customer’s responsibility.
11. Pilots, Trials, and Beta Features
We may make the Services, or specific features, available on a pilot, trial, evaluation, or beta basis.
Pilot and beta features are provided as is, without warranty of any kind, and may be modified or discontinued at any time.
Pilot and beta features may not have completed the security, accessibility, or reliability review applied to generally available features, and should not be used for records or decisions where failure would cause material harm.
Customer Data submitted during a pilot remains the Customer’s Customer Data. Section 6 applies in full. Participation in a pilot does not transfer ownership of any government record to 2Vita.
2Vita owns all Feedback, telemetry, performance data, and aggregated de-identified usage data generated during a pilot, and all improvements to the Services resulting from it.
Either party may end a pilot on written notice. On termination, the Customer may export its Customer Data and we will delete it in accordance with Section 13.
12. Confidentiality
Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors with a need to know who are bound by comparable obligations.
These obligations do not apply to information that is or becomes public without breach, was already known, is independently developed, or is rightfully received from a third party. A party may disclose confidential information where required by law or by a public-records statute, and will, where legally permitted, give the other party notice and a reasonable opportunity to seek protective treatment.
13. Term and Termination
Term. These Terms apply for as long as you use the Services. Subscription terms are set in the applicable Customer Agreement.
Termination by you. You may close an individual account at any time. A Customer Owner may close an organization account, subject to the notice and termination provisions of any Customer Agreement.
Termination by us. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law. Except for severe breaches — such as unlawful activity, security compromise, or conduct that threatens other customers — we will give notice and a reasonable opportunity to cure.
Effect. On termination, access to the Services ends. The Customer may export its Customer Data during the export window specified in its Customer Agreement, or if none is specified, for 30 days following termination. After that period we will delete Customer Data in accordance with our Privacy Policy, subject to backup expiration cycles and any legally required retention.
Survival. Sections 6 (as to ownership), 7, 12, 14, 15, 16, 18, and 19 survive termination.
14. Warranties and Disclaimer
We warrant that we will provide the Services in a professional and workmanlike manner, in accordance with applicable law, and that we will not materially decrease the security protections described in our Privacy Policy during a paid subscription term.
EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, 2VITA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE.
You are responsible for maintaining independent backups of records you cannot afford to lose, for ensuring your own compliance with applicable regulations, and for maintaining appropriate access controls within your organization.
15. Indemnification
By 2Vita. We will defend the Customer against any third-party claim alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party’s United States patent, copyright, trademark, or trade secret rights, and will pay damages finally awarded or amounts we agree in settlement. This does not apply to claims arising from Customer Data, from modifications not made by us, from combination with products we did not supply, or from use in violation of these Terms. If the Services become, or we believe they may become, subject to such a claim, we may procure the right to continue use, modify the Services to be non-infringing, or terminate the affected subscription and refund prepaid unused fees.
By Customer. To the extent permitted by applicable law, the Customer will defend and indemnify 2Vita against third-party claims arising from Customer Data, from the Customer’s violation of law, or from the Customer’s breach of Section 5.
We acknowledge that government entities are frequently prohibited by constitutional, statutory, or charter provisions from agreeing to indemnify a private party or to obligate funds not yet appropriated. Where that is the case, the Customer’s obligations under this Section apply only to the extent its law permits, and the absence of an enforceable indemnity does not limit either party’s other remedies.
Procedure. The party seeking indemnity must promptly notify the other, give it sole control of the defense (subject, for a government Customer, to the authority of its legal counsel), and provide reasonable cooperation.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY THE CUSTOMER TO 2VITA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY THOUSAND U.S. DOLLARS ($50,000). WHERE NO FEES HAVE BEEN PAID, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
The caps above do not apply to: a party’s indemnification obligations under Section 15; a party’s breach of Section 12 (Confidentiality); 2Vita’s breach of its data security obligations resulting in unauthorized disclosure of Customer Data, for which total aggregate liability is capped at ONE MILLION U.S. DOLLARS ($1,000,000), corresponding to the limits of 2Vita’s applicable insurance coverage; the Customer’s payment obligations; or either party’s fraud, gross negligence, or willful misconduct.
These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. Some jurisdictions do not permit certain limitations, in which case the limitation applies to the fullest extent permitted.
17. Public Sector Provisions
These provisions apply where the Customer is a federal, state, local, or other governmental entity.
Non-appropriation. Any multi-year obligation is subject to annual appropriation. If funds are not appropriated for a subsequent fiscal period, the Customer may terminate the affected subscription at the end of the funded period on written notice, without penalty other than payment for Services already received.
Public records. Customer Data may be subject to disclosure under the Pennsylvania Right-to-Know Law, the Freedom of Information Act, or comparable statutes. 2Vita is not the custodian of the Customer’s records. We will cooperate with a Customer’s response to a records request at the Customer’s direction and expense.
Records retention. The Customer is responsible for determining and applying the retention schedule required by its governing law. Default platform settings are not a legal retention determination.
Sovereign immunity. Nothing in these Terms waives any immunity, defense, or limitation on liability available to a governmental Customer under applicable law.
Accessibility. We design the Services with the goal of conforming to WCAG 2.1 Level AA, in recognition of our Customers’ obligations under Title II of the Americans with Disabilities Act and Section 508 of the Rehabilitation Act. Conformance documentation is available on request. Customers remain responsible for the accessibility of content and forms they configure.
No lobbying or political use. The Services may not be used for campaign activity or for any purpose prohibited by the Customer’s ethics rules.
18. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles. The exclusive venue for any dispute is the state or federal courts located in Philadelphia County, Pennsylvania, and each party consents to personal jurisdiction there.
Government Customer exception. Where a governmental Customer is prohibited by its governing law from agreeing to the law or venue of another jurisdiction, the governing law will be the law of the state in which that Customer is located and venue will lie in the courts of competent jurisdiction serving that Customer, without further amendment to these Terms.
The parties will attempt in good faith to resolve any dispute through discussion between authorized representatives before commencing formal proceedings. Nothing in this Section prevents either party from seeking injunctive relief to protect intellectual property or confidential information.
19. General
Notices. Notices to 2Vita must be sent to privacy@ongov.ai and to 2Vita, Inc., 2204 South St. #579, Philadelphia, PA 19146. Notices to you may be sent to the email address associated with your account or posted in the Services.
Assignment. Neither party may assign these Terms without the other’s written consent, except that either party may assign to a successor in connection with a merger, acquisition, or sale of substantially all assets, on written notice.
Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, excluding payment obligations.
Independent contractors. The parties are independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect.
No waiver. Failure to enforce a provision is not a waiver of it.
Entire agreement. These Terms, together with the Privacy Policy and any applicable Customer Agreement, constitute the entire agreement on their subject matter and supersede prior discussions.
20. Changes to These Terms
We may modify these Terms. Material changes will be communicated through the Services or by email to account administrators at least thirty (30) days before taking effect, except where a shorter period is required by law or necessary to address a security or legal risk. Where a Customer Agreement specifies a different amendment process, that agreement controls. Continued use after the effective date constitutes acceptance.
21. Contact
2Vita, Inc.
Email: privacy@ongov.ai
Mail: 2204 South St. #579, Philadelphia, PA 19146
